Effective September 15, 2026

Privacy Notice

This notice explains how SOLUVAIL handles personal information when you use our website, mobile application, support channels, and related services.

Information we handle

Depending on the feature you choose, SOLUVAIL may handle account and contact information, journey narratives, documents and communications you provide, transaction or service details, call or message records, device and security signals, credit and usage activity, and support correspondence.

How information is used

We use information to authenticate users, organize and analyze user-directed resolution journeys, provide requested resolution features, maintain journey history, meter service usage, protect the service, respond to support requests, and meet legal and operational obligations.

AI and service providers

Some requested features use artificial intelligence, speech, communications, hosting, security, and delivery providers. SOLUVAIL limits provider access to the purpose of the requested feature and does not authorize providers to use journey information for unrelated advertising.

Sharing

We do not sell personal information. Information may be disclosed to service providers acting for SOLUVAIL, to counterparties when a user directs a resolution interaction, or when required to protect users, enforce rights, or comply with law.

Retention and security

We retain information only as needed for the service, security, accounting, dispute, and legal purposes that apply to it. We use access controls, encryption, scoped credentials, logging, and review procedures designed to protect information. No system can guarantee absolute security.

Your choices

You may review available account information, control optional connections, request support, and initiate account deletion. Some records may be retained where law, fraud prevention, financial reconciliation, or a legal hold requires it.

Children

SOLUVAIL is not directed to children under 13. A family or sponsored deployment does not permit a child to create an independent account unless a separately reviewed experience expressly allows it.

Contact

Questions or privacy requests may be sent to support@soluvail.com.