SOLUVAIL Support
How can we help?
Tell us what you need without sending passwords, authentication codes, payment-card details, or sensitive journey documents by ordinary email.
Email support
For account access, application behavior, privacy, billing, or release questions. We will acknowledge your request and preserve it for the appropriate follow-up path.
If the email button does nothing in Windows 11, use Gmail or Outlook above, or copy the address into your preferred mail service.
Include in your message
- The email address associated with your account.
- A short description of what happened and what you expected.
- Your app version and iPhone model, when available.
- A journey identifier only if the app displays one—never attach journey evidence unless support provides an approved secure method.
Security concern
Put “Security” in the subject line. Do not include exploit details or personal journey information until you receive a secure response path.
Credit adjustment review
If a SOLUVAIL feature did not perform as represented or a technical failure interrupted your journey, tell us what happened. We will review the available usage record and apply our generous credit-adjustment policy where appropriate. This review does not reduce any separate refund or consumer right that applies to a purchase.
Request a credit reviewAccount deletion
Use the in-app Account & Privacy controls when available, or follow the account deletion instructions.